Tuesday, April 26, 2011

Commerce and Social Networking

Today, Facebook launched its new Deals feature in selected markets. It’s like Facebook’s answer to Groupon, which has brought coupon promotion up to date. Only, with 500 million+ subscribers, Facebook has some distinct advantages. It’s the same reason why we are seeing surprisingly high results on driving web site traffic from Facebook ads from our clients.

Essentially, Facebook is a giant database. You fill in your own information and the social component of Facebook keeps most of us feeding it with new information consistently. Details on your profile, who you are “Like,” what you visit, what you talk about... all complete a sophisticated demographic profile of the user. This creates the ultimate One-to-One Marketing scenario.

Those of you who have followed my blog for years know that Dog Star Media is a big believer in One-to-One Marketing. Applying programs based on this database-driven method of marketing is the key to improved Vertical Marketing, maximizing a client’s Lifetime Value and, in the case of Deals or Facebook ads, Rifle-shot Marketing.

Here is how it works. The more detail in the database about what you like, the more specific the offers presented to you will be. When placing Facebook ads, one selects a specific demographic to whom your ads will be displayed. And, you can be very specific. Also included in the targeting is matching to people who “like” certain pages, concepts or things.

In the case of the Facebook ads we have been monitoring, we are seeing an extremely high clickthrough rate. This confirms the basics of One-to-One Marketing: The more you know about a contact in your database, the more specifically you can make offers. Based on what I have seen, I believe that Facebook ads are going to become more and more popular with our clients.

If you have questions about One-to-One Marketing, Facebook ads or Deals, please contact me at donald@dogstarmedia.com.

Monday, April 18, 2011

Benefits of Web Drops

For years, a signature of Dog Star Media web sites has been the web drop. A web drop is a specially produced video segment featuring the doctor. Shot on a chromakey, or green screen, background, we are able to take only the doctor's image and place it anywhere in a Flash module on the site. It presents the doctor on a transparent background, seamlessly integrated into the design. Web drops can also be set to play upon loading, click to play or play automatically with audio off with rollover for audio. It can also be set to allow viewers to stop or pause the video.

Here is an example of a client who came to Dallas to shoot his video with us. Just click to play the video using the Click to Play button below the photo in the center of the page: http://www.instituto-orbitofacial.com/

There are many reasons why this is the ultimate advantage on the web. High-end aesthetic, ability to personally welcome a visitor, ability to set a personal tone... These are all good reasons to choose web drops, but there is one, clear cut branding reason to do it. Web drops make for a more personal experience when it comes to meeting the doctor on the web site. In the case of cosmetic procedure, the patient ultimately makes the decision on a doctor based on trust. Do they trust the doctor to perform the procedure to their satisfaction? If this is the ultimate deciding factor, it seems silly to stick to the old model for building trust.

The old model restrains meeting the doctor down to the amount of face-time the doctor could actually experience with prospective patients. In other words, there was only so much of the doctor to go around. Therefore a precious few can meet the doctor each month... in the old model. Now, with web drops, everyone seeking information on the doctor or the practice is greeted personally by the doctor via his/her web drops. On a 24/7 basis, the doctor meets and greets online, offering a feel for his/her personality at the beginning of the process instead of the end. Now, by getting a sense of the doctor early on, a prospective patient can begin to visualize knowing the doctor, thereby beginning the trust-building process. Many doctors for whom we have done web drops tell us that new patients come in saying they feel like they already know the doctor due to hearing and seeing them in video.

Web drops make the experience personal, giving you the distinct advantage over others who only present lifeless portraits of themselves online. If you want to add the advantage of web drops to your web site, please email me today for more details at donald@dogstarmedia.com. Dog Star Media introduced web drops to both cosmetic dentistry and cosmetic surgery nearly seven years ago. Our style and process cannot be matched. If you want the best presentation in a web drop, contact me and ask how we do it.

Tuesday, April 12, 2011

New Web Site by Dog Star Media

Congratulations to Stephen Hill, DDS on the launch of his new web site. This is a custom designed web site that combines HTML and Flash to give him the best of both worlds: high-end aesthetics with site formatting that makes optimization easy and effective. About 85% of the sites we design for cosmetic dentists are formatted like this: HTML with Flash.

We custom design everything so it always looks original. In fact, the photography in the Flash area are all Dr. Hill’s patients. We were able to use his photography for this highly aesthetic part of the design because of his commitment to consistent quality photography for his patients following reconstructive procedures.

This week, I will be going to Tulsa once again for the CME course held at Tulsa Surgical Arts. As usual, we will be running specials at the course. We will have a special price for an HTML/Flash web site just like the one featured here through the end of the week. If you are interested in a new web site and our special this week, please email me at donald@dogstarmedia.com

Monday, April 4, 2011

Driving Web Site Traffic with Twitter

By now, most everyone recognizes the need to be on Facebook as part of a social media strategy. The great majority are not using it effectively but the landrush is on into Facebook. The potential of Twitter, however, is hardly being discussed in the cosmetic dental and surgical markets however.

Twitter is basically a newsfeed. Short, fast moving messages. How can it possibly be used for marketing elective surgeries or dental work? Well, where there is an audience, easy usage and portability, there are marketing applications.

The requirements for a relationship for Twitter are very low. People will easily follow what appears to be a good source of information. Unlike Facebook where there is an implied friendship and the relationship between parties can be a little intrusive if you let it, Twitter is a hit-and-run social medium with a low threshold for acceptance. That means if you begin programming your Twitter feed with good content, it can spread easily.

So, what makes good content? How about any information about your specialites? Twitter has a search function just like any other site. If your posts include terms that people may seek out related to your specialties, if you posted recently your post will come up in a search. This allows you to attract followers who want your services. Good content can be as much as a specific blog post or simply a link to your web site.

Twitter can be used to make new connections and drive traffic to your web site. It all depends on how you use it. And, since Twitter is fast moving with information that cycles quickly, frequent posts make you that much more visible. Like any good PR strategy where you are seeking exposure, you have to understand the medium, how it is used and how to communicate within the confines of the medium. Dog Star Media offers a strategy for Twitter as part of our new social networking strategy. Our Twitter strategy can stand alone or it can work as part of larger social media strategy. For Twitter only, our Basic Social Media program can keep you relevant on Twitter with two content-related posts per day for as little as $250/month. If you are interested in beginning a Twitter following and driving new traffic to your web site from Twitter exposure, please email me today to learn how at donald@dogstarmedia.com. Or you can follow me on Twitter. Just search Dog Star Media on Twitter and Follow.